Nope! Fed-Ex will drop off the box at your doorstep, and we pack enough dry ice to account for a few hours of pick up time. We do recommend bringing the meals inside and putting them in the freezer as soon as possible, as outside conditions can be unpredictable.

If you received meals that have been heavily damaged or thawed, please contact customer service, and we will be happy to help you out.

If you received meals where the plastic film has come unsealed, they are still safe to eat unless the contents of the meal have thawed out. All our meals are delivered frozen to ensure food safety, but due to extra cold temperatures, the recyclable plastic film on top can lose grip if it becomes too cold.

If you received meals where your plastic tray is cracked or broken (can happen due to cold temperature), the meal is still safe to eat as long as it hasn’t thawed and is still inside the container. We do advise you to not cook anything in a broken tray, as the contents of the meal may spill out into your microwave once heated up.

Due to the way the meals are shipped, we cannot exchange individual food items. You may however be entitled to a refund or food credit. If you have questions on this policy, please contact customer service and we will be happy to help.

We are so sorry to hear that you are not happy with your order. Please reach out to customer service so that we may help you resolve the problem.

We are committed to quality and customer service, and we strive to make your experience as simple as possible. We recognize that we are all unique people with different taste preferences, therefore, bistroMD does not provide refunds based on taste preferences. We are happy to hear feedback on our meals, and help set up your program to only include meals youll enjoy, just contact our support team to help!

When you place an order, you will get an email confirmation, and then once the box has been handed off to Fed-Ex, they will send you a tracking number, as well as call your phone, if you elected to be notified through the phone.

If you are having issues finding your tracking information, feel free to contact customer service, and we will gladly help you out!

The deadlines for menu customization is put in place to allow our chefs enough time to prepare your meals. If you notice something after the deadline, please contact customer service immediately, and we will do our best to update your order before it is shipped out.

Once a shipment is out for delivery, we won’t be able to make any changes to that week’s meals.

Once your order ships, you should receive a tracking number in your email. Orders are typically picked up by FedEx Mon-Thurs, and delivered Wed-Sat each week. Once an order has been shipped, it normally arrives around 2-3 days, but we make sure to pack it with enough dry ice to keep your meals cold!

If youve misplaced the welcome booklet we sent with your first week of meals, you may download it here. You also should receive a copy of it via email that you can bookmark for future reference.

On our 7 day programs, My Night is your one free night each week to enjoy a structured break from the program. This enables you to make healthy choices and also remain dedicated to the program longer. We encourage you to develop healthy eating habits, and this includes learning to enjoy food normally when you are not trying to lose weight. You are not charged for this planned meal, as the price of our 7 day plans which include the My Night are adjusted to account for the “missing” entree.