We only accept US-issued debit or credit cards by American Express, Discover, MasterCard or Visa for payment.
If ordering from out of the country, we ask you use a USA credit card or purchase a re-loadable card with the USA address (we only service the continental US)
We do not accept debit cards requiring a PIN, PayPal, EBT, SNAP, Medicare/Medicaid Waivers, paper checks, or electronic drafts from checking/savings accounts, etc. We also do not process or accept insurance payments.
When you sign up and complete checkout, you’ll be charged for your first week, and we’ll send you a confirmation email. Your personal deadline to edit your menu and skip future weeks is also when we will do the billing for the following weeks shipment.
You can always double-check your weekly deadlines on your Deliveries page.
If you ever want us to confirm your deadline or help you skip a week, feel free to contact us.
To protect our members, we keep all credit information secured on our side. If you're curious about which card you have on file, please contact us.
If you need to update or change the card on file, our customer service team is always happy to help with that too!
You can also look up your order history in your member portal under “Manage Plan” and then “Order History.”
If you cannot find a receipt for an order, please contact our customer service team. We will be happy to help!
We apologize for any inconvenience but bistroMD, is a pay out-of-pocket company. We do not work with insurance or Medicare/Medicaid to cover the cost of our programs.
Some insurances allow for members to request reimbursement for meals, but bistroMD is not involved in that process. For more information we recommend talking to your insurance agent.
If you are looking to stop payments for a period of time, you can skip a week. Members can also can skip up to 6 weeks of deliveries using their member portal.
